General Terms and Conditions

These General Terms and Conditions apply to contracts between KB4 Service GmbH, operating under the brand ARRANGED, and its clients. Individual written agreements take precedence. Client terms apply only when expressly accepted in writing.

ARRANGED provides concierge, research, coordination and intermediary services. Unless expressly confirmed otherwise in writing, ARRANGED does not itself provide transport, accommodation, aviation, security, medical, hospitality or event services.

The relevant independent supplier is identified before a binding arrangement is confirmed. The contract for the underlying service is generally concluded directly between the client and that supplier and is subject to the supplier's disclosed terms.

ARRANGED currently coordinates and intermediates separately contracted individual travel services only. ARRANGED does not offer or contract as organiser of package travel or linked travel arrangements unless this is expressly stated in a separate compliant offer.

Requests combining transport, accommodation or other travel services may be separated into individual supplier contracts or declined where the required legal framework cannot be ensured. Nothing in these terms limits mandatory rights under the Austrian Package Travel Act where it applies by law.

Membership is personal, subject to acceptance and confirmed in an individual proposal. Published levels describe the intended scope but do not create an entitlement to admission or availability of a particular supplier.

Annual membership renews for another year unless terminated in writing at least one month before the end of the term. Mandatory consumer rights remain unaffected.

A request authorises ARRANGED to research options and communicate with potential suppliers. A booking is made only after the applicable approval under the client's profile or explicit instruction.

The client must provide accurate names, dates, documents, requirements and restrictions, and must promptly review confirmations.

Membership fees, service fees, minimum fees and surcharges follow the accepted proposal and current commercial terms. Supplier costs and ARRANGED fees are distinguished wherever approval is requested.

ARRANGED may receive customary commissions from suppliers. Such commission does not increase an already approved client price unless disclosed. All amounts include or exclude taxes as stated in the individual proposal.

The client may make a purpose-bound advance payment to ARRANGED. The displayed Service Balance is an operational record showing confirmed advance payments less posted charges and reserved amounts.

It is not a bank account, payment account, wallet or e-money; it bears no interest, is not transferable to third parties and cannot be used for general payment transactions or withdrawn in cash.

It is a payment on account, not earnest money or a forfeitable penalty. It may be used only for authorised supplier costs, expenses and ARRANGED fees arising from the client's arrangements.

After termination, unused advance payments are returned to the original payment source or a verified account in the client's name once open charges and reservations are settled. The target processing period is 14 days after final reconciliation, subject to statutory retention, sanctions and anti-fraud checks.

Every advance payment, reservation, posted charge, fee, refund and correction is recorded in the client ledger. Corrections are made by auditable reversal entries and never by overwriting completed entries.

Reserved amounts reduce the available Service Balance but become final charges only when posted. The client must notify ARRANGED of apparent discrepancies without undue delay.

Amounts up to €250 may be processed automatically only where the client has expressly opted in. Amounts from €250 to €2,500 follow the client's documented approval preference. Amounts above €2,500 always require explicit approval.

Urgent action requested by the client may limit the time available to compare options; applicable urgency or night fees are communicated under the accepted commercial terms.

Supplier cancellation and change terms are disclosed with the arrangement and apply to the underlying service. ARRANGED fees remain payable for work already performed unless mandatory law provides otherwise.

Date-specific leisure, accommodation, transport, catering or event services may be exempt from the consumer withdrawal right under § 18 FAGG. Where a statutory withdrawal right applies, the legally required information is provided separately.

ARRANGED is responsible for performing its own coordination and intermediary duties with reasonable care. The independent supplier remains responsible for the underlying service.

Complaints should be reported promptly with relevant documents. ARRANGED will support communication with the supplier. Mandatory warranty and consumer rights are not restricted.

ARRANGED is liable under statutory law for intent and gross negligence. Limitations do not apply to personal injury or where liability cannot legally be excluded.

ARRANGED is not responsible for unavoidable events outside reasonable control or for an independent supplier's performance where ARRANGED has properly disclosed its intermediary role. Mandatory attribution rules remain unaffected.

ARRANGED treats client information as confidential beyond the end of the relationship. Data is shared with identified suppliers only to the extent required for an authorised arrangement. Further details are set out in the Privacy Policy.

Either party may terminate for good cause. ARRANGED may suspend new arrangements where the Service Balance is insufficient, invoices are overdue, instructions are unlawful or performance would create security, sanctions or reputational risk. Existing confirmed supplier obligations remain payable.

Austrian law applies, excluding conflict-of-law rules and the UN Sales Convention. For entrepreneurs, Vienna is the agreed place of jurisdiction. Mandatory consumer protections and statutory venues remain unaffected.

If a provision is invalid, the remaining provisions remain effective; for consumers, the statutory rule replaces the invalid provision. Changes and side agreements should be documented in writing, without limiting legally valid individual agreements.