ARRANGED ON DEMAND
适合推荐客户、首次到访及体验客户。
€350 开通费
- 服务预存金
- €2,500
- 服务费
- 20% · 最低 €75
- 服务时间
- 08:00–22:00
- 礼宾
- 礼宾团队
- 预订
- 每次预订 €75
- 一次性开通
- 已确认安排的紧急支持
- 客户门户
会籍
私人服务，
为您量身打造。
旅行、出行、住宿、礼遇、安保与私人需求，只需一位值得信赖的联系人。
ARRANGED MEMBER
适合经常到访维也纳、需要一位可靠联系人的客户。
€2,400 / 年
- 服务预存金
- €5,000
- 服务费
- 15% · 最低 €35
- 服务时间
- 优先于 On Demand
- 礼宾
- 会员优先支持
- 预订
- 每次预订 €45
- 个人档案与偏好保存
- Service Balance 与文件库
- 综合行程
ARRANGED BLACK
适合长期停留奥地利并期待优先服务的客户。
€7,500 / 年
- 服务预存金
- €15,000
- 服务费
- 10%
- 服务时间
- 全天候受理
- 礼宾
- 主礼宾 + 备用礼宾
- 预订
- 已包含
- 优先供应商资源
- 无夜间附加费
- 更快响应
ARRANGED PRIVATE
适合需要绝对私密的家族、决策者及办公室。
每年 €18,000 起
- 服务预存金
- €50,000
- 服务费
- 7.5% · 无最低收费
- 服务时间
- 最高全天候优先级
- 礼宾
- 专属礼宾团队
- 预订
- 已包含
- 家庭成员与助理档案
- 主动行程规划与报告
- 定制审批额度
Membership is tailored individually according to the level of service required. 文章以英文发布。
Included in every membership
The standard, before the level.
One private contact
Every request, however small or complex, goes through one trusted line — message, call or the private portal.
A considered network
Chauffeurs, hotels, restaurants, aviation partners, security specialists and advisers, vetted and known to us personally.
Service Balance
A clear record of your advance payment, reservations, posted supplier costs and ARRANGED fees in the private portal.
Confirmed arrangements
Nothing is assumed. Every arrangement is confirmed in writing with time, place, vehicle, driver and cost.
Discretion as standard
Client information is never shared beyond what a specific arrangement requires. Ever.
Clear costs before approval
Supplier costs and ARRANGED fees are shown separately whenever your approval is required.
Transparent by design
More continuity. Less friction.
Each level reflects the frequency, immediacy and complexity of support. Supplier costs and ARRANGED fees remain distinct whenever approval is required.
Occasional access
For individual stays and defined requests, with each coordination service priced as used.
Recognised preferences
For returning clients who value continuity, saved preferences and preferred support.
Priority without pause
For frequent, time-sensitive requirements with 24/7 access and deeper continuity.
A private office around you
For families and principals requiring a dedicated concierge structure and the lowest arrangement fees.
Commercial terms in detail+
The following rates are the standard public framework. Your accepted proposal and individual arrangement confirmation remain decisive.
Simple reservation
Restaurants, standard transfers, tickets
On Demand €75 · Member €45 · Black Included · Private Included
Complex sourcing
Multi-stop itineraries, rare requests, events
On Demand From €150 · Member From €100 · Black From €75 · Private Included
Service fee on arrangements
Percentage of supplier cost
On Demand 20% · min. €75 · Member 15% · min. €35 · Black 10% · Private 7.5% · no minimum
High-value arrangements
Above €10,000
On Demand 12% · Member 10% · Black 7% · Private 5%
Private aviation
Minimum €750 per flight
On Demand 7% · Member 5% · Black 4% · Private 3%
Rush requests
Under 3 hours notice
On Demand +€125 · Member +€95 · Black +€50 · Private Included
Night hours
22:00–07:00
On Demand +€150 · Member +€100 · Black Included · Private Included
Service Balance / Advance Payment
Prepared in advance. Always clear.
01
Your advance payment
Your membership may begin with a purpose-bound advance payment. It is not a membership fee, bank deposit or payment account.
02
A transparent record
Every advance payment, supplier cost and ARRANGED fee is recorded with date, description and running Service Balance. Corrections appear as reversals, never overwrites.
03
Reserved amounts
When an arrangement is confirmed, its expected cost may be reserved. Available Service Balance is confirmed advance payments less posted charges and reservations.
04
Your approval rules
You decide how we spend: automatic approval up to €250 if you opt in, your own preference between €250 and €2,500, and explicit approval above €2,500.
Finding your level
Which membership is yours?
ARRANGED ON DEMAND
You visit Vienna occasionally — a weekend, a fair, a family event — and want one reliable number while you are here.
ARRANGED MEMBER
You return to Vienna several times a year and want your preferences known, your drivers familiar and your plans handled before you land.
ARRANGED BLACK
Vienna is a second home. You expect priority at any hour, a concierge who knows your household, and nothing left to chance.
ARRANGED PRIVATE
You travel as a family or an office. Assistants, security and complete discretion are part of the arrangement, not an extra.
Questions about membership
Is the advance payment a fee?+
No. It is applied only to authorised supplier costs, expenses and ARRANGED fees. Your private portal records every movement.
Can I change my level later?+
Yes. Membership is reviewed personally and can be adjusted as your time in Vienna changes.
What happens to unused funds?+
Unused advance payments are carried forward during the relationship. After termination, the remainder is returned after final reconciliation under the applicable terms.
Is membership automatic after applying?+
No. Every request is followed by a private conversation. Membership is tailored individually according to the level of service required.