ARRANGED

Üyelik

Özel hizmet,
size göre kurgulanmış.

Seyahat, ulaşım, konaklama, erişim, koruma ve özel talepler için tek güvenilir iletişim noktası.

01

ARRANGED ON DEMAND

Tavsiyeler, ilk ziyaretler ve deneme müşterileri için.

€350 aktivasyon

Hizmet depozitosu
€2,500
Hizmet ücreti
%20 · min. €75
Erişilebilirlik
08:00–22:00
Konsiyerj
Konsiyerj ekibi
Rezervasyonlar
Rezervasyon başına €75
  • Tek seferlik aktivasyon
  • Aktif düzenlemeler için acil destek
  • Müşteri portalı erişimi
Erişim talep et
02

ARRANGED MEMBER

Tek güvenilir iletişim isteyen düzenli Viyana ziyaretçileri için.

€2,400 / yıl

Hizmet depozitosu
€5,000
Hizmet ücreti
%15 · min. €35
Erişilebilirlik
On Demand'e göre öncelik
Konsiyerj
Tercihli üye desteği
Rezervasyonlar
Rezervasyon başına €45
  • Profil ve kayıtlı tercihler
  • Service Balance ve belge kasası
  • Birleşik seyahat planı
Üyelik başvurusu
03

ARRANGED BLACK

Avusturya'da uzun süre kalan ve öncelik bekleyen müşteriler için.

€7,500 / yıl

Hizmet depozitosu
€15,000
Hizmet ücreti
%10
Erişilebilirlik
7/24 talep kabulü
Konsiyerj
Birincil + yedek konsiyerj
Rezervasyonlar
Dahil
  • Öncelikli tedarikçi erişimi
  • Mesai dışı ek ücret yok
  • Daha hızlı yanıt
Black başvurusu
04

ARRANGED PRIVATE

Tam gizlilik gerektiren aileler, yöneticiler ve ofisler için.

€18,000'den / yıl

Hizmet depozitosu
€50,000
Hizmet ücreti
%7,5 · minimum yok
Erişilebilirlik
En yüksek 7/24 öncelik
Konsiyerj
Özel konsiyerj ekibi
Rezervasyonlar
Dahil
  • Aile ve asistan profilleri
  • Proaktif planlama ve raporlama
  • Özel onay limitleri
Özel başvuru

Membership is tailored individually according to the level of service required. Makaleler İngilizce yayınlanmaktadır.

Included in every membership

The standard, before the level.

One private contact

Every request, however small or complex, goes through one trusted line — message, call or the private portal.

A considered network

Chauffeurs, hotels, restaurants, aviation partners, security specialists and advisers, vetted and known to us personally.

Service Balance

A clear record of your advance payment, reservations, posted supplier costs and ARRANGED fees in the private portal.

Confirmed arrangements

Nothing is assumed. Every arrangement is confirmed in writing with time, place, vehicle, driver and cost.

Discretion as standard

Client information is never shared beyond what a specific arrangement requires. Ever.

Clear costs before approval

Supplier costs and ARRANGED fees are shown separately whenever your approval is required.

Transparent by design

More continuity. Less friction.

Each level reflects the frequency, immediacy and complexity of support. Supplier costs and ARRANGED fees remain distinct whenever approval is required.

On Demand

Occasional access

For individual stays and defined requests, with each coordination service priced as used.

Member

Recognised preferences

For returning clients who value continuity, saved preferences and preferred support.

Black

Priority without pause

For frequent, time-sensitive requirements with 24/7 access and deeper continuity.

Private

A private office around you

For families and principals requiring a dedicated concierge structure and the lowest arrangement fees.

Commercial terms in detail+

The following rates are the standard public framework. Your accepted proposal and individual arrangement confirmation remain decisive.

Simple reservation

Restaurants, standard transfers, tickets

On Demand €75 · Member €45 · Black Included · Private Included

Complex sourcing

Multi-stop itineraries, rare requests, events

On Demand From €150 · Member From €100 · Black From €75 · Private Included

Service fee on arrangements

Percentage of supplier cost

On Demand 20% · min. €75 · Member 15% · min. €35 · Black 10% · Private 7.5% · no minimum

High-value arrangements

Above €10,000

On Demand 12% · Member 10% · Black 7% · Private 5%

Private aviation

Minimum €750 per flight

On Demand 7% · Member 5% · Black 4% · Private 3%

Rush requests

Under 3 hours notice

On Demand +€125 · Member +€95 · Black +€50 · Private Included

Night hours

22:00–07:00

On Demand +€150 · Member +€100 · Black Included · Private Included

Service Balance / Advance Payment

Prepared in advance. Always clear.

01

Your advance payment

Your membership may begin with a purpose-bound advance payment. It is not a membership fee, bank deposit or payment account.

02

A transparent record

Every advance payment, supplier cost and ARRANGED fee is recorded with date, description and running Service Balance. Corrections appear as reversals, never overwrites.

03

Reserved amounts

When an arrangement is confirmed, its expected cost may be reserved. Available Service Balance is confirmed advance payments less posted charges and reservations.

04

Your approval rules

You decide how we spend: automatic approval up to €250 if you opt in, your own preference between €250 and €2,500, and explicit approval above €2,500.

Finding your level

Which membership is yours?

ARRANGED ON DEMAND

You visit Vienna occasionally — a weekend, a fair, a family event — and want one reliable number while you are here.

ARRANGED MEMBER

You return to Vienna several times a year and want your preferences known, your drivers familiar and your plans handled before you land.

ARRANGED BLACK

Vienna is a second home. You expect priority at any hour, a concierge who knows your household, and nothing left to chance.

ARRANGED PRIVATE

You travel as a family or an office. Assistants, security and complete discretion are part of the arrangement, not an extra.

Questions about membership

Is the advance payment a fee?+

No. It is applied only to authorised supplier costs, expenses and ARRANGED fees. Your private portal records every movement.

Can I change my level later?+

Yes. Membership is reviewed personally and can be adjusted as your time in Vienna changes.

What happens to unused funds?+

Unused advance payments are carried forward during the relationship. After termination, the remainder is returned after final reconciliation under the applicable terms.

Is membership automatic after applying?+

No. Every request is followed by a private conversation. Membership is tailored individually according to the level of service required.

SSS →

Üyelik nasıl işler

  1. 01

    Talep

    Kendinizi ve seyahat tarzınızı kısaca anlatın.

  2. 02

    Görüşme

    İhtiyaçlarınızı anlamak için özel bir görüşme.

  3. 03

    Teklif

    Gereken hizmet seviyesine göre bir üyelik.

  4. 04

    Hesap

    Özel portalınız ve Service Balance kaydınız açılır.