Membership
Ein verlässlicher Kontakt für Reisen, Mobilität, Aufenthalte, Access, Sicherheit und persönliche Anliegen.
Für Empfehlungen, erste Aufenthalte und ein persönliches Kennenlernen.
€350 Aktivierung
Für regelmäßige Gäste in Wien, die einen verlässlichen Ansprechpartner wünschen.
€2.400 / Jahr
Für Kunden, die längere Zeit in Österreich verbringen und Priorität erwarten.
€7.500 / Jahr
Für Familien, Principals und Offices mit höchsten Ansprüchen an Diskretion.
Ab €18.000 / Jahr
Membership is tailored individually according to the level of service required. Editoriale Beiträge sind derzeit auf Englisch verfügbar.
Included in every membership
Every request, however small or complex, goes through one trusted line — message, call or the private portal.
Chauffeurs, hotels, restaurants, aviation partners, security specialists and advisers, vetted and known to us personally.
A clear record of your advance payment, reservations, posted supplier costs and ARRANGED fees in the private portal.
Nothing is assumed. Every arrangement is confirmed in writing with time, place, vehicle, driver and cost.
Client information is never shared beyond what a specific arrangement requires. Ever.
Supplier costs and ARRANGED fees are shown separately whenever your approval is required.
Transparent by design
Each level reflects the frequency, immediacy and complexity of support. Supplier costs and ARRANGED fees remain distinct whenever approval is required.
For individual stays and defined requests, with each coordination service priced as used.
For returning clients who value continuity, saved preferences and preferred support.
For frequent, time-sensitive requirements with 24/7 access and deeper continuity.
For families and principals requiring a dedicated concierge structure and the lowest arrangement fees.
The following rates are the standard public framework. Your accepted proposal and individual arrangement confirmation remain decisive.
Restaurants, standard transfers, tickets
On Demand €75 · Member €45 · Black Included · Private Included
Multi-stop itineraries, rare requests, events
On Demand From €150 · Member From €100 · Black From €75 · Private Included
Percentage of supplier cost
On Demand 20% · min. €75 · Member 15% · min. €35 · Black 10% · Private 7.5% · no minimum
Above €10,000
On Demand 12% · Member 10% · Black 7% · Private 5%
Minimum €750 per flight
On Demand 7% · Member 5% · Black 4% · Private 3%
Under 3 hours notice
On Demand +€125 · Member +€95 · Black +€50 · Private Included
22:00–07:00
On Demand +€150 · Member +€100 · Black Included · Private Included
Service Balance / Advance Payment
Your membership may begin with a purpose-bound advance payment. It is not a membership fee, bank deposit or payment account.
Every advance payment, supplier cost and ARRANGED fee is recorded with date, description and running Service Balance. Corrections appear as reversals, never overwrites.
When an arrangement is confirmed, its expected cost may be reserved. Available Service Balance is confirmed advance payments less posted charges and reservations.
You decide how we spend: automatic approval up to €250 if you opt in, your own preference between €250 and €2,500, and explicit approval above €2,500.
Finding your level
You visit Vienna occasionally — a weekend, a fair, a family event — and want one reliable number while you are here.
You return to Vienna several times a year and want your preferences known, your drivers familiar and your plans handled before you land.
Vienna is a second home. You expect priority at any hour, a concierge who knows your household, and nothing left to chance.
You travel as a family or an office. Assistants, security and complete discretion are part of the arrangement, not an extra.
Questions about membership
No. It is applied only to authorised supplier costs, expenses and ARRANGED fees. Your private portal records every movement.
Yes. Membership is reviewed personally and can be adjusted as your time in Vienna changes.
Unused advance payments are carried forward during the relationship. After termination, the remainder is returned after final reconciliation under the applicable terms.
No. Every request is followed by a private conversation. Membership is tailored individually according to the level of service required.
Erzählen Sie uns kurz, wer Sie sind und wie Sie reisen.
Ein privates Gespräch, um Ihre Anforderungen zu verstehen.
Eine Membership passend zu Ihrem gewünschten Serviceniveau.
Ihr privater Bereich und Ihre Service Balance werden eingerichtet.