ARRANGED

عضویت

خدمات خصوصی،
پیرامون شما.

یک رابط مورد اعتماد برای سفر، جابه‌جایی، اقامت، دسترسی، حفاظت و درخواست‌های خصوصی.

01

ARRANGED ON DEMAND

برای معرفی‌شدگان، سفرهای نخست و آشنایی آزمایشی.

€350 فعال‌سازی

سپرده خدمات
€2,500
کارمزد خدمات
۲۰٪ · حداقل €75
دسترس‌پذیری
08:00–22:00
کانسیرج
تیم کانسیرج
رزروها
€75 برای هر رزرو
  • فعال‌سازی یک‌باره
  • پشتیبانی اضطراری برای هماهنگی‌های فعال
  • دسترسی به پورتال
درخواست دسترسی
02

ARRANGED MEMBER

برای مهمانان همیشگی وین که یک رابط مطمئن می‌خواهند.

€2,400 / سال

سپرده خدمات
€5,000
کارمزد خدمات
۱۵٪ · حداقل €35
دسترس‌پذیری
اولویت نسبت به On Demand
کانسیرج
پشتیبانی ویژه اعضا
رزروها
€45 برای هر رزرو
  • پروفایل و ترجیحات ذخیره‌شده
  • Service Balance و بایگانی اسناد
  • برنامه سفر یکپارچه
درخواست عضویت
03

ARRANGED BLACK

برای مشتریانی که مدت طولانی در اتریش هستند و اولویت می‌خواهند.

€7,500 / سال

سپرده خدمات
€15,000
کارمزد خدمات
۱۰٪
دسترس‌پذیری
دریافت درخواست ۲۴/۷
کانسیرج
کانسیرج اصلی و جایگزین
رزروها
شامل
  • دسترسی اولویت‌دار به تأمین‌کنندگان
  • بدون هزینه اضافه ساعات شب
  • پاسخ سریع‌تر
درخواست Black
04

ARRANGED PRIVATE

برای خانواده‌ها، مدیران و دفاتری که محرمانگی کامل می‌خواهند.

از €18,000 / سال

سپرده خدمات
€50,000
کارمزد خدمات
۷٫۵٪ · بدون حداقل
دسترس‌پذیری
بالاترین اولویت ۲۴/۷
کانسیرج
تیم اختصاصی کانسیرج
رزروها
شامل
  • پروفایل خانواده و دستیاران
  • برنامه‌ریزی پیشگیرانه و گزارش
  • سقف تأیید اختصاصی
درخواست خصوصی

Membership is tailored individually according to the level of service required. مقالات به زبان انگلیسی منتشر می‌شوند.

Included in every membership

The standard, before the level.

One private contact

Every request, however small or complex, goes through one trusted line — message, call or the private portal.

A considered network

Chauffeurs, hotels, restaurants, aviation partners, security specialists and advisers, vetted and known to us personally.

Service Balance

A clear record of your advance payment, reservations, posted supplier costs and ARRANGED fees in the private portal.

Confirmed arrangements

Nothing is assumed. Every arrangement is confirmed in writing with time, place, vehicle, driver and cost.

Discretion as standard

Client information is never shared beyond what a specific arrangement requires. Ever.

Clear costs before approval

Supplier costs and ARRANGED fees are shown separately whenever your approval is required.

Transparent by design

More continuity. Less friction.

Each level reflects the frequency, immediacy and complexity of support. Supplier costs and ARRANGED fees remain distinct whenever approval is required.

On Demand

Occasional access

For individual stays and defined requests, with each coordination service priced as used.

Member

Recognised preferences

For returning clients who value continuity, saved preferences and preferred support.

Black

Priority without pause

For frequent, time-sensitive requirements with 24/7 access and deeper continuity.

Private

A private office around you

For families and principals requiring a dedicated concierge structure and the lowest arrangement fees.

Commercial terms in detail+

The following rates are the standard public framework. Your accepted proposal and individual arrangement confirmation remain decisive.

Simple reservation

Restaurants, standard transfers, tickets

On Demand €75 · Member €45 · Black Included · Private Included

Complex sourcing

Multi-stop itineraries, rare requests, events

On Demand From €150 · Member From €100 · Black From €75 · Private Included

Service fee on arrangements

Percentage of supplier cost

On Demand 20% · min. €75 · Member 15% · min. €35 · Black 10% · Private 7.5% · no minimum

High-value arrangements

Above €10,000

On Demand 12% · Member 10% · Black 7% · Private 5%

Private aviation

Minimum €750 per flight

On Demand 7% · Member 5% · Black 4% · Private 3%

Rush requests

Under 3 hours notice

On Demand +€125 · Member +€95 · Black +€50 · Private Included

Night hours

22:00–07:00

On Demand +€150 · Member +€100 · Black Included · Private Included

Service Balance / Advance Payment

Prepared in advance. Always clear.

01

Your advance payment

Your membership may begin with a purpose-bound advance payment. It is not a membership fee, bank deposit or payment account.

02

A transparent record

Every advance payment, supplier cost and ARRANGED fee is recorded with date, description and running Service Balance. Corrections appear as reversals, never overwrites.

03

Reserved amounts

When an arrangement is confirmed, its expected cost may be reserved. Available Service Balance is confirmed advance payments less posted charges and reservations.

04

Your approval rules

You decide how we spend: automatic approval up to €250 if you opt in, your own preference between €250 and €2,500, and explicit approval above €2,500.

Finding your level

Which membership is yours?

ARRANGED ON DEMAND

You visit Vienna occasionally — a weekend, a fair, a family event — and want one reliable number while you are here.

ARRANGED MEMBER

You return to Vienna several times a year and want your preferences known, your drivers familiar and your plans handled before you land.

ARRANGED BLACK

Vienna is a second home. You expect priority at any hour, a concierge who knows your household, and nothing left to chance.

ARRANGED PRIVATE

You travel as a family or an office. Assistants, security and complete discretion are part of the arrangement, not an extra.

Questions about membership

Is the advance payment a fee?+

No. It is applied only to authorised supplier costs, expenses and ARRANGED fees. Your private portal records every movement.

Can I change my level later?+

Yes. Membership is reviewed personally and can be adjusted as your time in Vienna changes.

What happens to unused funds?+

Unused advance payments are carried forward during the relationship. After termination, the remainder is returned after final reconciliation under the applicable terms.

Is membership automatic after applying?+

No. Every request is followed by a private conversation. Membership is tailored individually according to the level of service required.

پرسش‌ها →

عضویت چگونه کار می‌کند

  1. 01

    درخواست

    کوتاه بگویید چه کسی هستید و چگونه سفر می‌کنید.

  2. 02

    گفتگو

    یک تماس خصوصی برای شناخت نیازهای شما.

  3. 03

    پیشنهاد

    عضویتی متناسب با سطح خدمات مورد نیاز.

  4. 04

    حساب

    پورتال خصوصی و سابقه Service Balance شما فعال می‌شود.