ARRANGED ON DEMAND
للمُحالين والزيارات الأولى والتجربة.
€350 تفعيل
- إيداع الخدمة
- €2,500
- رسوم الخدمة
- ٢٠٪ · حد أدنى €75
- التوفر
- 08:00–22:00
- الكونسيرج
- فريق الكونسيرج
- الحجوزات
- €75 لكل حجز
- تفعيل لمرة واحدة
- دعم طارئ للترتيبات النشطة
- الوصول إلى البوابة
العضوية
خدمة خاصة،
مصمّمة حولك.
جهة اتصال موثوقة واحدة للسفر والتنقل والإقامة والوصول والحماية والطلبات الخاصة.
ARRANGED MEMBER
لزوار فيينا الدائمين الذين يريدون جهة اتصال موثوقة.
€2,400 / سنة
- إيداع الخدمة
- €5,000
- رسوم الخدمة
- ١٥٪ · حد أدنى €35
- التوفر
- أولوية على On Demand
- الكونسيرج
- دعم مميز للأعضاء
- الحجوزات
- €45 لكل حجز
- ملف شخصي وتفضيلات محفوظة
- Service Balance وخزانة المستندات
- برنامج رحلة موحّد
ARRANGED BLACK
لمن يقضون فترات طويلة في النمسا ويتوقعون الأولوية.
€7,500 / سنة
- إيداع الخدمة
- €15,000
- رسوم الخدمة
- ١٠٪
- التوفر
- استقبال الطلبات ٢٤/٧
- الكونسيرج
- كونسيرج أساسي واحتياطي
- الحجوزات
- مشمول
- أولوية في الوصول إلى الموردين
- دون رسوم إضافية ليلية
- استجابة أسرع
ARRANGED PRIVATE
للعائلات وكبار التنفيذيين والمكاتب التي تتطلب سرية تامة.
من €18,000 / سنة
- إيداع الخدمة
- €50,000
- رسوم الخدمة
- ٧٫٥٪ · دون حد أدنى
- التوفر
- أعلى أولوية ٢٤/٧
- الكونسيرج
- فريق كونسيرج مخصص
- الحجوزات
- مشمول
- ملفات للعائلة والمساعدين
- تخطيط استباقي وتقارير
- حدود موافقة مخصصة
Membership is tailored individually according to the level of service required. تُنشر المقالات باللغة الإنجليزية.
Included in every membership
The standard, before the level.
One private contact
Every request, however small or complex, goes through one trusted line — message, call or the private portal.
A considered network
Chauffeurs, hotels, restaurants, aviation partners, security specialists and advisers, vetted and known to us personally.
Service Balance
A clear record of your advance payment, reservations, posted supplier costs and ARRANGED fees in the private portal.
Confirmed arrangements
Nothing is assumed. Every arrangement is confirmed in writing with time, place, vehicle, driver and cost.
Discretion as standard
Client information is never shared beyond what a specific arrangement requires. Ever.
Clear costs before approval
Supplier costs and ARRANGED fees are shown separately whenever your approval is required.
Transparent by design
More continuity. Less friction.
Each level reflects the frequency, immediacy and complexity of support. Supplier costs and ARRANGED fees remain distinct whenever approval is required.
Occasional access
For individual stays and defined requests, with each coordination service priced as used.
Recognised preferences
For returning clients who value continuity, saved preferences and preferred support.
Priority without pause
For frequent, time-sensitive requirements with 24/7 access and deeper continuity.
A private office around you
For families and principals requiring a dedicated concierge structure and the lowest arrangement fees.
Commercial terms in detail+
The following rates are the standard public framework. Your accepted proposal and individual arrangement confirmation remain decisive.
Simple reservation
Restaurants, standard transfers, tickets
On Demand €75 · Member €45 · Black Included · Private Included
Complex sourcing
Multi-stop itineraries, rare requests, events
On Demand From €150 · Member From €100 · Black From €75 · Private Included
Service fee on arrangements
Percentage of supplier cost
On Demand 20% · min. €75 · Member 15% · min. €35 · Black 10% · Private 7.5% · no minimum
High-value arrangements
Above €10,000
On Demand 12% · Member 10% · Black 7% · Private 5%
Private aviation
Minimum €750 per flight
On Demand 7% · Member 5% · Black 4% · Private 3%
Rush requests
Under 3 hours notice
On Demand +€125 · Member +€95 · Black +€50 · Private Included
Night hours
22:00–07:00
On Demand +€150 · Member +€100 · Black Included · Private Included
Service Balance / Advance Payment
Prepared in advance. Always clear.
01
Your advance payment
Your membership may begin with a purpose-bound advance payment. It is not a membership fee, bank deposit or payment account.
02
A transparent record
Every advance payment, supplier cost and ARRANGED fee is recorded with date, description and running Service Balance. Corrections appear as reversals, never overwrites.
03
Reserved amounts
When an arrangement is confirmed, its expected cost may be reserved. Available Service Balance is confirmed advance payments less posted charges and reservations.
04
Your approval rules
You decide how we spend: automatic approval up to €250 if you opt in, your own preference between €250 and €2,500, and explicit approval above €2,500.
Finding your level
Which membership is yours?
ARRANGED ON DEMAND
You visit Vienna occasionally — a weekend, a fair, a family event — and want one reliable number while you are here.
ARRANGED MEMBER
You return to Vienna several times a year and want your preferences known, your drivers familiar and your plans handled before you land.
ARRANGED BLACK
Vienna is a second home. You expect priority at any hour, a concierge who knows your household, and nothing left to chance.
ARRANGED PRIVATE
You travel as a family or an office. Assistants, security and complete discretion are part of the arrangement, not an extra.
Questions about membership
Is the advance payment a fee?+
No. It is applied only to authorised supplier costs, expenses and ARRANGED fees. Your private portal records every movement.
Can I change my level later?+
Yes. Membership is reviewed personally and can be adjusted as your time in Vienna changes.
What happens to unused funds?+
Unused advance payments are carried forward during the relationship. After termination, the remainder is returned after final reconciliation under the applicable terms.
Is membership automatic after applying?+
No. Every request is followed by a private conversation. Membership is tailored individually according to the level of service required.
كيف تعمل العضوية
- 01
الطلب
أخبرنا باختصار من أنت وكيف تسافر.
- 02
محادثة
مكالمة خاصة لفهم احتياجاتك.
- 03
العرض
عضوية بمستوى الخدمة المطلوب.
- 04
الحساب
تُفتح بوابتك الخاصة وسجل Service Balance.